Our Suites

  Did not meet my expectations!  - This resort is good for families. There are two good restaurants in walking distance. Our fridge and microwave did not work. Knock on the contact door for assistance, and no... read more one came to help. No phone number to call at the premises, only the wifi information. Also, the resort is not close to downtown. I sent an email on Saturday and still have not heard from the resort contact.
Unit 21

  This property is in a fantastic location for good food and water activities. It was clean, well appointed and had great staff and security. We had an ocean... read more front room that had beautiful sounds of the waves and nice breezes. Having A/C in all rooms along with a washing machine made everything special. They give you a reasonable allotment of utilities and we only went over it by only $2 per day average, even though we did laundry daily and ran the A/C all night in our bedroom. The swimming pool was on the small side, but had fabulous views. Our master bedroom Jacuzzi did not have water working and that should have been observed by the housekeeping before we arrived. We did ask about it and they offered to send a maintenance person to look/work on the problem, but we did not want any work done on it while we were there so we declined. The security staff was always friendly, watchful and helpful. The office managers Yamillette and Raquel were always professional, helpful, friendly and cheerful. They also answered all advanced email questions promptly. Our first day on the Island, the electricity was down for the entire area and Yamillette apologized many times over it while we were checking in. It was nice that she showed so much sympathy for us even though it was not any problem that she created. She also made our check in process... This property is in a fantastic location for good food and water activities. It was clean, well appointed and had great staff and security.

We had an ocean front room that had beautiful sounds of the waves and nice breezes. Having A/C in all rooms along with a washing machine made everything special. They give you a reasonable allotment of utilities and we only went over it by only $2 per day average, even though we did laundry daily and ran the A/C all night in our bedroom. The swimming pool was on the small side, but had fabulous views. Our master bedroom Jacuzzi did not have water working and that should have been observed by the housekeeping before we arrived. We did ask about it and they offered to send a maintenance person to look/work on the problem, but we did not want any work done on it while we were there so we declined.

The security staff was always friendly, watchful and helpful. The office managers Yamillette and Raquel were always professional, helpful, friendly and cheerful. They also answered all advanced email questions promptly. Our first day on the Island, the electricity was down for the entire area and Yamillette apologized many times over it while we were checking in. It was nice that she showed so much sympathy for us even though it was not any problem that she created. She also made our check in process nice while showing us to our room.

Don’t miss out on two very fine restaurants nearby and within walking distances. “Pop’s Place” and “Meat Fish.” More

  Family Vacation  - My family of 13 rented (4) villas. We had (3) 3 bedroom villas and (1) 2 bedroom villa. We had (2) third floor, (1) second floor and (1) first... read more floor unit. Our comments:

The Good
1. Beautiful views of the harbor and ocean.
2. Spacious. Well equipped kitchen. The 3 bedroom villas were bigger than our house.
3. Each of the 6 grandchildren (ages 12 thru 20) had their own bedroom and bathroom. This was wonderful for all parties.
4. There is a full time guard at the entrance to the facility.
5. Each villa had its own numbered parking space.
6. Great location close to Yan Thiel and Mambo beach.
7. There is an excellent sea excursion outfit a short walk across the bay. We took a snorkeling tour.
8. Beach and snorkeling area at the facility.

The Bad
1. The top (third floor) villas have no ceiling insulation. The heat from the sun beats down on the tile roof resulting in the air conditioning units running continuously and struggling to keep us cool.
2. The ability to communicate with the facility was difficult. The unmarked office is in a first floor villa. Communication between booking and arrival was intermittent. We weren't sure that we still had a reservation.
3. The facility was a bit shop worn around the edges.

All considered, we would return for another vacation. We had a great time.

  Rented through Airbnb, Unit #21...The response that Austin wrote for my husban and I are not all true. Phone time was 5  - Unit 21 first night okay, second we had roach visitor's coming out of the sofa and on the bedside lampshade. Fridge stopped working all of our food was ruined ($229... read more worth, Austin said she would refund, still waiting). Hair in shower, popcorn on floor (we didn't eat popcorn. Austin wrote a poor review regarding us on Airbnb because we complained about the roaches, the fridge, the hair and the popcorn. Phone time with my husband she said was 30 minutes for a turn by turn to get to the condo, not true, once she told us the name of the resort we went right to the condo. Also the pictures are very deceiving, the is a barge looking out of the patio door that you don't see in the pictures for Unit #21. I would not recommed this place. Austin was very rude to my husband, she would say one thing and not follow through. Also keep an eye on the electricity that you use!!!!